ETERNA SAĞLIK TURİZM VE SEYAHAT ACENTESİ SANAYİ TİCARET LİMİTED ŞİRKETİas the data controller, in particular the principle of protecting the privacy of private life; The personal data of our customers will be recorded, classified, stored, updated and processed in accordance with the Law on the Protection of Personal Data No. 6698 (“ Law ”), and will be transferred to third parties in cases and to the extent permitted by the legislation.
This Clarification Text has been prepared in accordance with the relevant legislation in force and the rules shown in the regulations, communiqués, decisions and guides published by the Board, in particular the Law. In the event that there is a change in the Law or other relevant legislation after the publication date of the Clarification Text and the Clarification Text becomes incompatible with the said amendment, the amended provisions and rules will apply. All communiqués, decisions and guidelines published by the Board are followed by me/us, and the rules stipulated by the Clarification Text are kept up to date.
- DATA SUBJECT/RELATED PERSON
The data subject persons within the scope of this Clarification Text are the patients and their relatives whose personal data are processed.
- IDENTITY OF DATA CONSULTANT AND REPRESENTATIVE
In accordance with the law, your personal data; As the data controller, it will be collected and processed by the Travel Agency within the scope described below. For your questions regarding the processing of your personal data, you can contact the Travel Agency Contact Person via the e-mail address contact@www.eternahealthgroup.com.
- PURPOSE OF PROCESSING PERSONAL DATA, LEGAL REASONS FOR THE PROCESSING AND COLLECTION METHODS
will be able to record, store, update, transfer, classify and process your personal data to third parties in accordance with the conditions and to the extent specified under the heading “conditions for processing personal data” in Articles 5 and 6 of the Law . The Travel Agency clearly reveals the purposes of processing personal data and processes personal data within the scope of purposes related to these activities in line with its business activities.
Your Personal Data collected through the channels and methods specified in this Clarification Text are processed by the Travel Agency for the following purposes and legal reasons:
| Data Processing Activity: Execution of Patient Registration, Appointment and Call Center Line Activities | |
| Processed Personal Data | Personal Data Processing Purposes |
| · Name surname
· Name-Surname of the Relatives of the Patient (If the Procedures are Carried out by the Relatives of the Patient) · Phone number · Telephone Number of the Relatives of the Patients (If the Transactions are Carried out by the Relatives of the Patients) · Email Information · Relative E-Mail Information (If Transactions are Carried Out by the Relatives of the Patient) · Fever, Hes Code and Cough Information (Due to the Covid-19 Pandemic Process), · Call Center Records · Requests and Complaints |
Execution of Identity Identification and Verification Processes, Establishment of Appointments, Cancellation and Change of Appointments, Notification of Appointments, Execution of Appointment Processes through the Call Center, Reminders of Incomplete Appointments, Planning and Management of Daily Operations, Execution of Activities in Compliance with the Legislation, Follow-up of Requests and Complaints Execution of Patient Relationship Management Processes, Execution of Communication Activities, Execution of Storage and Archive Activities, Providing Information to Authorized Persons, Institutions and Organizations |
| Legal Reasons for Processing Personal Data
|
Your personal data, in line with the realization of the above-mentioned purposes by the Company, as specified in Article 5 of the KVKK;
Provided that it is directly related to the establishment or performance of the contract, it is necessary to process the personal data of the parties to the contract. processed on a legal basis. |
| Personal Data Collection Methods | Your personal data mentioned above are collected through the call center line, electronic forms and various communication tools on our website, various websites that provide appointment services with which we have an agreement, and mobile applications and call center lines of websites. |
| Data Processing Activity: Execution of Health Services | |
| Processed Personal Data | Personal Data Processing Purposes |
| · Name-Surname
· TR Identity Number Gender , Nationality, Marital Status · Place/Date of Birth · ID Serial No./Validity Date · Mother’s Name, Father’s Name · ID Volume No./Serial No. · Passport Number/ Validity Period/ Country of Issue · Blood Pressure, Height, Weight Information · Chronic Disease, Allergy Information · Menstruation Information · Inspection, Prescription Data · Diagnosis, Treatment, Examination, Laboratory, Test Information · Social Security Institution Data · Data on Private Health Insurance · Hospital Selection Information · Dentures/Piercing Information |
Execution of Identification and Verification Procedures, Protection of Public Health, Preventive Medicine, Medical Diagnosis, Execution of Necessary Treatment and Care Services, Sharing Requested Information with the Ministry of Health and Other Public Institutions and Organizations in accordance with the Relevant Legislation, Providing Medicines, Planning and Management of Daily Operations Evaluation of the Patient, Performing Outpatient Treatment, Performing the Necessary Tests and Examinations and Execution of the Related Processes, Laboratory, Imaging Etc. Carrying out the Activities, Archiving / Storing the Data Regarding the Health and Financial Services Provided in accordance with the Legislation, Providing Information to the Authorized Persons, Institutions and Organizations |
| Legal Reasons for Processing Personal Data
|
Your personal data, in line with the realization of the above-mentioned purposes by the Company, as specified in Article 5 of the KVKK;
· Execution of medical diagnosis, treatment and care services processed on a legal basis. |
| Personal Data Collection Methods | Your personal data mentioned above are collected through the call center line, various communication tools, lighting consent forms, Travel Agency forms. |
| Data Processing Activity: Execution of Patient Exit and Finance/Accounting Transactions | |
| Processed Personal Data | Personal Data Processing Purposes |
| · Name surname
· Bank account information · Credit Card Number · Billing Information · Receipt Information · Signature |
Execution of Finance and Accounting Activities, Execution of Activities in Compliance with the Legislation, Planning and Management of Healthcare Financing, Confirmation of Relationship with Contracted Institutions, Archiving/Storage of Data on Health and Financial Services Provided in Compliance with Legislation, Execution of Services Billing Processes |
| Legal Reasons for Processing Personal Data
|
Your personal data, in line with the realization of the above-mentioned purposes by the Company, as specified in Article 5 of the KVKK;
Provided that it is directly related to the establishment or performance of the contract, it is necessary to process the personal data of the parties to the contract. controller to fulfill its legal obligation. processed for legal reasons. |
| Personal Data Collection Methods | Your personal data mentioned above are collected through ÖSS forms and releases. |
| Data Processing Activity: Execution of Website Activities | |
| Processed Personal Data | Personal Data Processing Purposes |
| · IP
· User Traffic Information |
Execution of Website Activities, Execution of Storage and Archive Services, Execution of Information Security Processes, Creation and Tracking of Visitor Records, Providing Information to Authorized Persons, Institutions and Organizations |
| Legal Reasons for Processing Personal Data
|
Your personal data, in line with the realization of the above-mentioned purposes by the Company, as specified in Article 5 of the KVKK;
Explicitly stipulated in laws processed on a legal basis. |
| Personal Data Collection Methods | Your personal data mentioned above is collected through our website. |
| Data Processing Activity: Providing Physical Space Security | |
| Processed Personal Data | Personal Data Processing Purposes |
| · Camera Recordings | Ensuring the Security of Data Controller Operations, Providing Physical Space Security, Execution of Storage and Archive Activities, Providing Information to Authorized Persons, Institutions and Organizations |
Your personal data, in line with the realization of the above-mentioned purposes by the Company, as specified in Article 5 of the KVKK;
processed on a legal basis. |
|
| Personal Data Collection Methods | Your personal data mentioned above is collected by CCTV cameras. |
| Data Processing Activity: Execution of Legal Transaction Activities | |
| Processed Personal Data | Personal Data Processing Purposes |
| · Information in Correspondence with Judicial and Administrative Authorities
· Information within the Scope of Warning/Notification · Contract Information · Information in the Case File |
Execution of Activities in Compliance with the Legislation, Execution of Goods/Service Sales Processes, Execution of Contract Processes, Informing Authorized Persons, Institutions and Organizations, Follow-up and Execution of Legal Affairs |
| Legal Reasons for Processing Personal Data | Your personal data, in line with the realization of the above-mentioned purposes by the Company, as specified in Article 5 of the KVKK;
stipulated in the laws, controller to fulfill its legal obligations, processed for legal reasons. |
| Personal Data Collection Methods | Your personal data mentioned above are collected through power of attorney, contracts, printed and electronic petitions/documents. |
- TRANSFERRING PERSONAL DATA
The personal data of the data owners are only for the above-mentioned purposes and for your sharing purpose, with our suppliers and business partners, private insurance companies, laboratories, imaging centers, medical centers, ambulances, medical devices and health centers with which we cooperate for medical diagnosis and treatment. institutions providing services, hospitals, the health institution to which the patient is referred or the patient himself applies, the second physician for the purpose of obtaining the second physician’s opinion, the authorized legal representatives, the lawyers we receive consultancy from, third parties including the auditors, your employer, the relevant institution if the invoicing is made to the institution, the patient’s care It is shared with your companions, authorized public institutions and organizations, information technology and archive service companies, limited to the documents and purposes requested by the relevant public institutions and organizations, with the intention of continuing it outside the hospital.
- SHARING PERSONAL DATA WITH THIRD PARTIES FOUND ABROAD
Your personal data; Storing the information about your identity, communication and health data through various programs whose infrastructure is abroad, presence of system infrastructures or cloud systems abroad for storage and archiving activities, private insurance companies, etc. Keeping the e-mail contact addresses sent to the relevant persons and the e-mail service infrastructures belonging to us in the data centers abroad, in case the doctor you request a second opinion is abroad, in case a second opinion is requested from a doctor in the country, the patient can be contacted via telephone applications whose infrastructure is abroad. Health data can be shared with abroad within the framework of transmitting the information specified in the contact form on the website to e-mail data centers, the infrastructure of which is located abroad, automatically.
- YOUR RIGHTS UNDER THE LAW
As personal data owners, your requests regarding your rights must be completed by filling the Data Owner Application Form (based on the Communiqué on Application Procedures and Principles to the Data Controller) shared at https://www.eternahealthgroup.com , or by another document containing your mandatory written information in the application form. Your identity can be confirmed in writing or by using the registered electronic mail (KEP) address, secure electronic signature, mobile signature or the e-mail address previously notified to the Travel Agency by the person concerned and registered in the Travel Agency’s system. Kazim Ozalp Mh. Maiden’s Tower St. No: 32/6 Çankaya/ANKARA or contact@www.eternahealthgroup.com, the request will be finalized as soon as possible and within thirty days at the latest, free of charge, depending on the nature of the request. However, if the transaction requires a separate cost, the fee in the tariff determined by the Personal Data Protection Board will be charged by the Travel Agency. In this context, personal data owners;
- Learning whether personal data is processed or not,
- If personal data has been processed, requesting information about it,
- Learning the purpose of processing personal data and whether they are used in accordance with the purpose,
- Knowing the third parties to whom personal data is transferred at home or abroad,
- Requesting correction of personal data in case of incomplete or incorrect processing and requesting notification of the transaction made within this scope to the third parties to whom the personal data has been transferred,
- Requesting the deletion or destruction of personal data in the event that the reasons requiring it to be processed disappear despite the fact that it has been processed in accordance with the provisions of the law and other relevant laws, and requesting the notification of the transaction made within this scope to the third parties to whom the personal data has been transferred,
- Objecting to the emergence of a result against the person himself by analyzing the processed data exclusively through automated systems,
- In the event that personal data is damaged due to unlawful processing, it has the right to demand the compensation of the damage.
Travel Agency ensures that the provisions of the legislation will find an area of application in case of changes in the applicable legislation and in case of any inconsistency between this Clarification Text on the Protection of Personal Data and the said amendment.
Data Controller : ETERNA SAĞLIK TURİZM VE SEYAHAT ACENTESİ SANAYİ TİCARET LİMİTED ŞİRKETİ
Address : Ehlibeyt Mahallesi Ceyhun Atuf Kansu Caddesi No:130/27 Gözde Plaza, Çankaya/ANKARA
Phone : +90 535 460 05 49
+90 535 460 05 68
